Cant find what you are looking for? Send us a direct message and our e-commerce team will assist. We can source any available product from our main franchises; Honda, Ducati, Suzuki, Yamaha & Kawasaki. We also have access to thousands of aftermarket products.
Shipping
Please refer to the top of the listing for postage options and charges.
We offer various courier services for dispatch of our products.
Our services -
- Royal Mail 48 Tracked (ETA 2-3 working days)
- Royal Mail 24 Tracked (ETA 1-2 working days)
- Yodel 48hr Packet (Yodel 48) (ETA 2-3 working days)
- Yodel 48 (other 48hr courier) (ETA 2 working days)
- UK Mail / DHL 24 Tracked (other 24hr courier) (ETA 1 working day)
Please note: A listed products value, size or volumetric weight may have an effect on which postage services are available to you.
All listings have same day dispatch if the order is placed before 10:00am, Monday-Friday (unless otherwise stated in the listing i.e. custom works, special orders or personalised items)
Opening hours: 09:00 – 17:30 Monday – Friday.
For purchases in the UK but off the mainland i.e. Jersey, Guernsey, Highlands etc. Postage remains free if the default postage option is a Royal Mail service. Should the postage option be another courier then additional postage fees will be displayed at checkout.
Delivery will be made to the address specified in your order. Any errors in the information held by or PayPal is beyond our control, and we cannot offer any refunds or replacements due to items being sent to the incorrect address on these services.
We will take every reasonable step to deliver your order to you within a reasonable time. However, we cannot be held responsible for delays caused by circumstances beyond our control (such as extreme weather conditions).
You will become the legal owner of the products you have ordered when they have been delivered to you. Once the Products have been delivered to you, they will be held at your own risk and we shall not be liable for their loss or destruction.
Returns
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be as new when returned to us. We will issue an exchange or refund to you via your original payment method.
Faulty goods on arrival
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging, when possible, with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
Damaged in transit
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.
Faulty items warranty period
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
Notes:
- Returns take approximately 1-5 business days to process upon receipt of the item.
- We are not responsible for the loss or damage of items during their return.
- Buyer is responsible for any shipping charges when returning the item unless the issue is our fault in which case, we will cover the costs.
Return address
FAO GT Online Department
GT Motorcycles | 10-12 Elburton Road | Plymouth | PL9 8JQ
If an issue has occurred during your purchasing experience from us, please contact us before leaving neutral or negative feedback as we will make all attempts possible to ensure that you are 100% satisfied with your purchase.
Contact us
For all enquires please contact us using the messaging system.
Our customer service hours are 9:00am to 17:30pm Monday to Friday, excluding bank holidays.
About Us
The official store for GT Motorcycles.
The South Wests long established and leading motorcycle multi-franchise main dealer.
Our franchises - Ducati, Yamaha, Honda, Suzuki, Kawasaki, Scrambler, Super Soco + Thousands of premium aftermarket brands.
We have parts, accessories, motorcycles and clothing available! Add us to your favourites and shop with confidence. If you save us as a seller we can keep you informed on special offers, new products, events and much more. Cant find what you are looking for? Send us a direct message, our e-commerce staff are on hand to assist.
Why not to check out our social media, you can find us here:
Facebook - GT Online / GT Motorcycles
Instagram - @gtonlineofficial / @gtmotorcycles2012
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