Please Note: Inthe rareevent you have any issue once you receive your item, including wanting to return it please send us an eBay Message and we will take care of any issue. If you open a "Request" under eBays new systems there is VERY LITTLE we can do to properly and fairly resolve a matter.eBay Requests Now =You Ship It Back To Us;No Middle Groundto work things out between Buyer and Seller. If you open a RequesteBay will now Auto-Approve a Returnalmost all the time vs providing us the multiple customer service options. If you open an return request you will likely have to drop the item off at the Post Office. We would like to save you this hassle if at all possible.
We have worked things out 100% of the time with our customers since 2002 on eBay, please send us an eBay Message vs. hitting the now limiting "Request" button.We are still happy to take back items if you simply change your mind, but again please send us an eBay Message and we will generate an RMA Number and quickly provide you with a shipping label or instruction to get your refund ASAP.
If we mess up we will fully stand behind our mistake, or even if the USPS or UPS breaks the item, we will refund you in full or work something out that you will be 100% satisfied with. In addition, many times there are other reasons for a Buyers concern over an item which can be resolved via communication between Buyer and Seller. One Example: If you disagree with an items Condition Grading in our listing once you receive it, and you want to keep the item for a FAIR price, we will work with you.
The new eBay System "Upgrades" unfortunately have taken this valued communication option away between the Buyer and Seller. We of course will work with the new eBay "enhancements" to their platform, as we do not have a choice. However, we want to stress that we will still honor the old system that helped make eBay so great. We feel the Buyer and Seller should communicate in order to keep Model Train buying FUN, SAFE and FAIR. Please also consider this information when dealing with other Sellers no matter what you buy on eBay. Many Sellers (not all) will make things right when given the opportunity!
Toy Trains N More:
Toy Trains N More is a 100% Customer Satisfaction Focused Seller
Summary of what you need to know before you bid on or buy an item from
Toy Trains N More - FULL details are expanded upon below:
1- What you see in the pictures is what you are bidding on or buying and what you will receive*; Please do not assume other items come with the item unless you see them in the pictures OR it is clearly stated.* (If an item is on track, display blocks, or has any other items used for display that not included in the sale, those items will not be shipped to you; Please ask if you are not sure if a certain item is included).
2- If you need more pictures or information, please ask. Do not assume. We can also supply 4k Ultra-HD Video of engines and higher dollar items upon request in most cases.
3- We have a30 dayreturn policy, if you are not 100% Satisfied you may return the item for a refund of the item cost. If we have made an error, we will work with you to resolve it. With all returns, the item must be returned in the same condition as it was sent to you in, no parts removed or swapped out, same packaging, and of course be the SAME ITEM we sent you. If you return an item under the 100% Satisfaction Guarantee the Buyer must pay for shipping unless Toy Trains N More has made an error, or there is an issue with the item. The exception to this is if we list an item as "Free Returns", in this case we will cover return shipping even if there is nothing wrong with item. In all cases, if we make amistakewe will of course pay for the shipping back to us. In any event: You must report any concern with an item within the first 30 days of receiving it, please do so via eBay Messenger. Please be advised that if there is any damage to the item or packaging, included instructions, or any other aspect of the item oritspackaging, there may be a reduction in funds returned to you to cover any damage. Therefore, please be very careful when you open items. We over-pad/pack our items, please be careful when removing layers of bubblewrap and other packing materials.
4- We accept payment via eBay Manage Payments, which allows you to pay with all major credit cards, PayPal and other options. We do not have viability into how you pay. We cannot expedite refunds with Credit Card Companies or other payment sources, those matters should be directed to eBay. We will do all we can on our side to support you, and will complete our required actions as fast as possible.
5- Attention Ethically Challenged: We will pursue charges against you if you try to steal, scam or rip us off. Note: A Class D Felony is theft, extortion or damage to property of a minimum of $500. DO NOT COMMIT A FELONY OVER A TOY TRAIN. We will also pursue charges for Misdemeanor offenses against us. Scammers, find somewhere else to steal from. Honest folks, the above does not apply to you.
6- We ship UPS Ground or USPS Priority Mail on standard items, and may use USPS First Class Mail on small items; If you wish to have an item shipped a particular way, send a note and we will get the shipping cost back to you ASAP. We currently are not shipping via FedEx due to a highdamagerate we had out of the Washington DC Area.
7- We inspect every single train/item before it is packaged and shipped to you. This includes 10+ photographs pre-shipping, which may include the packing process on items over a certain dollar value; Our listing and packing areas are under heavy 4K and 8K UHD video surveillance. We can well prove what we shipped you and its condition when it left us. If there is an issue, please make sure the item you request to return for refund is the item we sent you and that the damage was not caused by you. We have top rated customer service and are very easy to work with and fair, but we will not be extorted in any situation.
8- If there is an issue with the item upon our pre-shipping inspection, we will present you with options. This is rare, but mistakes and accidents can happen, but we 100% stand behind or errors.
9- Please do not ask us to break-up factory sets, or to break-up things like an Engine and Tender. If you see several listing for items you would like bundled together, please contact us for options. We are flexible and offer bulk discounts.
10- Please ask questions before you bid or buy.
IF YOU HAVE AN ISSUE PLEASE DO NOT OPEN A "REQUEST" oreBAY"CASE" ON US.
Please Send us an eBay MessageandWe Will FixtheIssue! Please do email us via any other communication platform than eBay Messenger. Please do not call or text us if an issue is with a sale through eBay, it is best for everyone to use the eBay Messaging System so everything is documented. Ask this of other sellers also!!! Communication outside of eBay Messenger for eBay sales can cause further problems.
We are always happy to hear from our return customers. A very large percentage of our sales are to Repeat Buyers. If you have questions related to our Service Center, such as Service or repair work, control system and sound upgrades, or any questions you might have, please reach out to us.
Note: eBay supplies a valuable service by connecting Sellers and Buyers that is still unmatched in terms of reach, marketing, item search capabilities, etc. If we meet you on eBay, we use eBay to complete all transactions to keep it fair.
Please Give Us the Chance to Make Any Mistake Right!
PLEASE DO NOT LEAVE NEGATIVE OR NEUTRAL FEEDBACK UNTIL WE HAVE HAD A CHANCE TO MAKE THINGS RIGHT; YOU WILL GET MUCH MORE FROM US IF YOU RESPECT US, AND WORK WITH US TO MAKE THINGS RIGHT VS. OPENING A "REQUEST" OR COMMUNICATE AN ISSUE VIA NEGATIVE OR NEUTRAL FEEDBACK; NEUTRAL FEEDBACK IS THE SAME AS NEGATIVE FEEDBACK.
If you have an issue, the proper way to communicate that issue is via eBay Messenger, not by improperly using the eBay Feedback System. eBay does NOT make this clear, so we are letting you know that not reaching out to a Seller to provide them a chance to resolve and issue, and instead leavingNegativeorNeutralFeedback to communicate the issue is NOT considered proper, acceptable, or the way business should be done on eBay.
We Do Not "Sell" Nor Attempt to PayForPositive FeedbackInAny Situation; Please do not offer to sell us Positive Feedback in exchange for funds or free items. If there is an issue, we will stand behind it 100%, we are more than fair and will make sure you are happy. If you are prone to approaching sellers Post-Sale to demand funds or extra Free Items in exchange for Positive Feedback, or Not Leaving Negative Feedback, We Are Not the Seller For You And Ask That You Buy Elsewhere (Ideally Please Stop Extorting Sellers Who Are Just Trying to Pay Our Bills Like Everyone Else).
Note: An eBay "Request" is nothing less than an attack on our business. eBay does not make it clear. This note hopefully will make it clear that if you have an issue, send us a NOTE via eBay Messenger and we will fix the issue as we have done 100% of the time since 2002.
Thank you for looking at our item. Our Train Grading using the TCA Condition Scale is provided foryour convenience ONLY. C-9 and C-10 items ARE NEW if we represent them as such.
In the event we accidentally misrepresent an item or ship the wrong item we will 100% stand behind the original description/pictures and resolve the matter, please send us a message in such a case. PLEASE DO NOT OPEN A REQUEST OR LEAVE FEEDBACK UNTIL WE HAVE HAD A CHANCE TO MAKE THINGS RIGHT.
We offer a30 dayReturn Policy on most items we sell. This policy is designed for HONEST PEOPLE who have a REAL issue with one of our items. We do our very best to make sure items we sell are in proper working order and have been represented 100% accurately. However, mistakes happen, things can break during shipping, etc. If you are an honest and rational person you will be 100% satisfied with Toy Trains N More
***Condition of Trains and Accessories***
We are train buyers, operators and collectors also - Over the years weve learned the hard way that pricing is just one of many factors! Do not be distracted by just a low price like so many eBay buyers are. You will just be dealing with a return, and might not get your money back from the bargain seller. We also suggest using caution when buying trains from a non-store based private seller; They usually are not trying to be deceptive. However, buying from a Train Dealer with a 111 year history selling trains, who has a Service Center, and knowledge/resources will usually yield you better results. If something looks too good to be true, it probably is. Properly selling trains costs money and takes time. Servicing and properly cleaning trains costs us money, and as such these services add value. We encourage you to factor in all elements when deciding what you buy and who you buy it from.
Service on Train Engines: Please factor in if an Engine or Train has been Fully Serviced when comparing pricing, a professional servicing of an engine at a qualified Service Center adds performance, looks, value and life to the engine or train! A Full Service on an engine will now cost you at least $65/hour + Parts if you get it done at a qualified Service Center or by aprofessionaltrain technician.
We Do Not Test Factory Sealed, NEW IN BOX or otherwise never opened before items, unless specifically specified that we have. If there is an item with a Factory Sealed or NewInBox (NIB) item once you receive it, contact us as soon as you discover the issue. Keep all packaging, re-pack train/item and we will send you a return label. Please do not attempt to repair the item, as this could VOID any Warranty and/or Our Return Policy.
As an added service, we will handle Factory Warranty Claims on New in Warranty Items for you in most cases vs. you having to deal with the manufacture. We want you as a happylong-termcustomer, not just for a single sale of an item! Earning a customer and your repeat business is our objective, and we will do everything we can to make this happen.
***Payment and Shipping***
Payment must be made within 24 hours of winning an auction, purchasing with "Buy Now", or upon an accepted offer unless otherwise stated.If you need longer to pay please send us a message via eBay Messenger with details - We are friendly and flexible within reason.Please try to pay as soon as you win or buy so we can ship promptly.
Shipping Times: Most items are packed within one day of payment and we have UPS/USPS pick-ups from most of our locations M-F, or we drop the packages off. However, we place 2-3 Business Days as the processing time in our listings as a default because we send certain items to pre-shipping service prior to packing them, such as: All non-factory sealed engines that have been on the shelf for three months or more after we serviced them last get lubricated, all items with batteries (we remove batteries once items are serviced and tested before placing them on the shelf pending sale, then put fresh batteries in and test once an item sells), used car sets that have been sitting on the shelf for six months or more after we last serviced them to lubricate and test lights, and any item that does not pass a pre-shipping test (track test, or power-up test for accessories). The purpose of the above is to avoid returns whenever possible, this greatly reduces the chance of you getting frustrated and having to deal with shipping an item back, which also costs us money in shipping, and possibly making the difference between a repeat buyer andone-timesale. We know from experience that train sellers who pack and ship all itemsimmediatelyare not taking these quality assurance and controlmeasureson items that should be tested and/or serviced before being sent out to you. One day processing and shipping on all trains might sound good, before you considering the above.Please look at our reviews to see that we ship quickly, properly, and most importantly we send you items that work properly.
We combine shipping on multiple items. The eBay system changes have made combine shipping easier is most cases. The system now auto-combines shipping if a Seller has Combine Shipping set-up. Keep in mind that you may not see the combine shipping until you go to pay. If you go to pay and do not see the combine shipping, please send us a note and we adjust the shipping on the invoice. If you make an error and pay for itemsseparately, we will work it out and refund you. You will be pleased with Toy Trains N More Multi-Item Shipping Prices and Our Customer Service.
Please do not stay away from bidding on, or buying one of our items due to the listed Shipping Price being higher than they should be. We can usually work something out. If the shipping cost does not look right, please send us a note. On items with variable rate shipping eBay sets the rates, we do not have control over what eBays System lists as the shipping charges. However, if we are alerted that shipping appearsexcessive,we can look up the actual rate and adjust the shipping accordingly for you.
All of our items are packaged to safely survive at least a10 footfall onto concrete. We do not go cheap on packaging; We use a wide variety of shipping boxes and ALWAYS use a lot of Bubblewrap.
Disclosure: We MAY add $0.25-$4.00 for shipping supplies to the actual cost of the postage, this is based on size and materials required.
We are easy to work with. We will do our best to get you trains and train items you want for a fair price all around! We have a great deal of repeat customers. We want more repeat customers, LIKE YOU. The only way to do that is to treat people right, be fair, provide prime items, a wide range of items, and of course always be honest.
Thank you again for looking at our item!
Please see our eBay Store:https://www..com/usr/toytrainsnmorefor our other items, more trains are added daily
